Privacy Policy

At CTF Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us about our rooftop maintenance services.

1. Information We Collect

We may collect the following types of personal information:

Contact details: such as your name, email address, phone number, and company name.
Communication data: information you provide when you contact us via our website, email, or phone.
Website usage data: including your IP address, browser type, and how you interact with our website (via cookies or analytics tools).

We do not collect sensitive personal information unless you provide it voluntarily and with clear purpose.

2. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide our services.
Manage and improve our website and customer service.
Send important service updates or information you’ve requested.
Comply with legal obligations.

We will never sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

Under UK data protection law (UK GDPR), we process your data based on:

Consent: when you provide information via contact forms or newsletter sign-ups.
Contract: where data is necessary to provide our services to you.
Legitimate interest: for business functions such as communication and analytics.
Legal obligation: where required by law or regulation.

4. Data Storage and Security

We take appropriate technical and organisational measures to secure your personal information and protect it from unauthorised access, alteration, disclosure, or destruction. Data is stored securely and only for as long as necessary to fulfill the purposes outlined above.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction or deletion of your data.
Withdraw your consent at any time (where applicable).
Lodge a complaint with the UK Information Commissioner’s Office (ICO).

6. Cookies

Our website may use cookies to improve your experience and gather anonymous usage data. You can choose to accept or reject cookies via your browser settings.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

CTF Services
Email: [your@email.com]
Phone: [your phone number]
Address: [your business address]